returnsWithin 30 days of receiving your shipment, you may return any non-prescription eyeglasses and sunglasses, any unopened boxes of contact lenses, and accessories purchased from MD Optix. Once we receive your return, you will be issued site credit for that item (minus shipping charges), or an exchange order will be sent. We will then notify you of your credit/exchange by email. If you suspect that the eyewear you have received is defective, you may return it to us to be inspected by the manufacturer. In the event that they determine there is a product defect, you will be able to exchange the item or receive a site credit. Send your return, in its original packaging, to... MD Optix For your protection, we suggest using an insured or trackable shipping service, such as UPS. This way, if your item is lost in transit, the shipping company is help responsible. MD Optix takes no responsibility for returns lost or misdirected in the mail. Should you have any questions regarding our return policy, please feel free to contact us by phone at 1-800-393-7077 or, by email at [email protected], any time, Monday through Friday, 9 AM to 5 PM. |